THREESIXTY.

SLA guarantee

Published SLAs apply only where expressly included in your contract. Metrics, measurement windows, exclusions (e.g. customer-caused outages), and credits are defined per engagement.

Typical focus areas

  • Availability targets for managed agent infrastructure.
  • Initial response times for severity-1 incidents.
  • Recovery time objectives for approved runbooks.

For a copy applicable to your organisation, speak with your Threesixty account contact or begin with an AI Health Audit.